Contact
Contact Us
We would love to hear from you.
At SmallPetNest, providing excellent customer support is just as important as offering quality products. Whether you have questions about an order, need assistance choosing a product, want help with shipping information, or simply wish to contact our team, we are here to help.
Customer satisfaction remains one of our highest priorities, and we strive to provide friendly, professional, and timely support whenever you need assistance.
Customer Support Information
Store Name
SmallPetNest
Business Address
5375 Bayshore Dr
Nanaimo, BC
Canada
Email Support
Phone Support
(647) 712-0833
Support Hours
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 4:00 PM
Sunday
Closed
How We Can Help
Our team is happy to assist with:
Product Questions
Order Status Updates
Shipping Information
Returns and Refunds
Product Recommendations
Technical Questions
General Customer Support
Partnership Inquiries
Response Time
Most customer inquiries receive a response within 24 to 48 business hours.
For faster assistance, please include:
Your full name
Order number
Email address used for purchase
A detailed description of your question or concern
Our Commitment
At SmallPetNest, we understand that your pets are part of your family.
Whether you care for a curious hamster, a playful rabbit, a gentle guinea pig, or another beloved small companion, we are committed to helping you provide the safest and most comfortable environment possible.
We value every customer and appreciate the trust you place in us.
Thank you for visiting SmallPetNest.
We look forward to serving you and your wonderful pets.