Shipping policy

At SmallPetNest.store, we are committed to delivering quality small pet products safely and efficiently to customers worldwide.

Worldwide Shipping

We proudly offer FREE SHIPPING worldwide on all eligible orders.

No minimum purchase amount is required unless otherwise stated during promotional periods.

Processing Time

Orders are typically processed within:

1–3 business days

During periods of high demand, processing may take slightly longer.

Processing times do not include weekends or public holidays.

Delivery Time

Estimated delivery time:

7–10 business days

Actual delivery times may vary depending on:

  • Destination country
  • Customs procedures
  • Carrier delays
  • Weather conditions
  • Seasonal demand

Order Tracking

When available, tracking information will be provided by email after shipment.

Tracking updates may take several days to appear.

Shipping Restrictions

Certain products may not be available in some regions due to local regulations or carrier restrictions.

If shipping is unavailable to your location, we will notify you promptly.

Customs and Duties

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Government fees

Such charges, if applicable, remain the responsibility of the customer.

Lost Packages

If your package appears lost in transit:

  • Contact us immediately
  • Provide your order number
  • Allow adequate time for carrier investigation

We will work with our logistics partners to find a suitable resolution.

Incorrect Address

Customers are responsible for providing accurate shipping information.

SmallPetNest.store is not responsible for delays caused by incorrect addresses submitted during checkout.

Split Shipments

Orders containing multiple products may occasionally arrive in separate packages.

This helps ensure faster delivery and inventory efficiency.

Delivery Delays

Unexpected events may occasionally affect delivery schedules, including:

  • Extreme weather
  • Customs delays
  • Transportation disruptions
  • Global logistics issues

We appreciate your patience and understanding.

Contact

Email: support@SmallPetNest.store

Phone: (647) 712-0833

Address: 5375 Bayshore Dr, Nanaimo, BC, Canada