Refund policy

Welcome to SmallPetNest.store. We want every customer and every small pet to enjoy a comfortable and positive shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

We proudly offer a 30-day return policy on eligible products purchased through SmallPetNest.store.

You have 30 calendar days from the date of delivery to request a return.

To qualify for a return, the item must:

  • Be returned within 30 days of delivery
  • Be in its original condition
  • Not show excessive signs of use, misuse, or damage
  • Include original packaging whenever possible
  • Include all accessories, manuals, and components received with the product

Free Returns

SmallPetNest.store offers free returns for eligible orders.

Once your return request is approved, our support team will provide instructions for completing the return process.

Please do not send products back before receiving return authorization from our support team.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, health, safety, or regulatory reasons.

Examples may include:

  • Consumable pet products
  • Personalized or custom-made items
  • Clearance items marked as final sale
  • Products damaged due to misuse or improper handling

Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item
  • An item missing parts

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging

We may offer:

  • Replacement product
  • Partial refund
  • Full refund
  • Store credit

Depending on the situation.

Refund Process

After the returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on your financial institution.

Typical processing times:

  • Review and inspection: 2–5 business days
  • Refund processing: 3–10 business days

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank

Refunds may require additional processing time before appearing on your statement.

Order Cancellation

Orders may be canceled before shipment.

If the order has not yet been processed or dispatched, a full refund will be issued.

Orders already shipped may need to follow the standard return process.

Return Abuse Prevention

SmallPetNest.store reserves the right to refuse returns, refunds, or exchanges in cases involving:

  • Fraudulent activity
  • Excessive return abuse
  • Unauthorized chargebacks
  • Violation of store policies

Contact Us

For return or refund assistance, please contact:

SmallPetNest.store

Email: support@SmallPetNest.store

Phone: (647) 712-0833

Address: 5375 Bayshore Dr, Nanaimo, BC, Canada